If for any reason you receive a BARSOUL® item that is damaged, please contact BARSOUL® at within 30 days of the invoice date. Kindly provide a photo and explanation of the damage. BARSOUL® will either refund or replace your item at no charge.

If you're unsatisfied with your purchase, you may return any unused item to BARSOUL® within 30 days of the invoice date. Please ensure each item is returned in its original packaging with a note specifying your preference for a return or exchange. No return authorization is needed. Shipping costs will be covered by you.

  • For returns, BARSOUL® will issue a refund minus shipping charges within 7 business days of receiving the item. Please note that depending on your credit card company, it may take an additional 2-10 business days for the credit to reflect in your account.
  • If you opt for an exchange, BARSOUL® will send the replacement item within 7 business days, with the customer responsible for shipping costs. If the requested item is unavailable, BARSOUL® will reach out to discuss alternative options or additional wait times.

For returns or exchanges, please send the items to the following address:

No.2 Dongxing road,GudongCun, Shawanzhen, Fanyu district 10462, China

BARSOUL® is committed to delivering top-notch products and ensuring customer satisfaction. If you have any questions or concerns about your purchase, please don't hesitate to reach out to us at We're here to assist you and address any inquiries you may have. Your feedback is valuable to us, and we look forward to assisting you promptly.

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